Insurance & Payment
Coverage that keeps psychiatric care within reach
We work with most major Ohio insurance plans and verify your behavioral health benefits before your first visit.
Medical & psychiatry in West Chester, Ohio · Telehealth statewide
Accepted Plans
Insurance plans we accept
Plan participation can change and some employer plans carve out behavioral health. Call us and we will confirm your benefits directly.
Blue Cross Blue Shield
Aetna
Cigna
Medicaid / Managed Care
Medicare
UnitedHealthcare
Before your visit
Give us your insurance details when you schedule. We verify eligibility, behavioral health co-pay, deductible status and any authorization requirement.
At your visit
Co-payments are collected at the time of service. Bring your insurance card and photo ID to every appointment, including telehealth.
Self-pay options
No insurance or out-of-network? Ask about our self-pay rates for evaluations, follow-ups and medication management.
Questions about coverage? Call 513-342-0853 or review our appointment policies.
Answers
Insurance and billing questions
What insurance does Stepping Stone Medical and Psychiatry accept?
We accept most major Ohio plans, including Aetna, Anthem Blue Cross Blue Shield, Cigna, Medicaid managed care plans, Medicare and UnitedHealthcare. Because networks change, we verify your specific plan before your first appointment.
How do I find out what my visit will cost?
Call 513-342-0853 with your insurance card handy. We check your behavioral health benefits, including co-pay, deductible and any prior-authorization requirement, and tell you what to expect before you are seen.
Do you offer self-pay rates?
Yes. Patients without coverage, or with an out-of-network plan, can pay directly. Contact the office for current self-pay rates for evaluations and follow-up visits.
When is my payment due?
All co-payments are due at the time of your appointment. We accept major credit and debit cards and health savings account cards.
Is telehealth covered the same as an office visit?
Most Ohio plans cover behavioral telehealth at the same rate as in-person care. We confirm telehealth benefits during verification.
What is the cancellation fee?
Appointments cancelled with less than 24 hours' notice, and appointments missed or joined more than 15 minutes late, are subject to a $50 fee that insurance does not cover.
Take the next step — care starts with one conversation
Same-week appointments are often available in West Chester or by secure telehealth anywhere in Ohio.