Appointments
Scheduling your visit at Stepping Stone
Evening appointments Monday through Friday, in our West Chester office or by secure telehealth anywhere in Ohio.
Medical & psychiatry in West Chester, Ohio · Telehealth statewide
Book online
Use our patient portal to see live availability and pick a time that works — often the fastest option.
Open the portalCall the office
Speak with our team at 513-342-0853 during office hours, Monday through Friday, 2:00 PM to 8:00 PM.
Call 513-342-0853Send a message
Prefer to write? Send your details through the contact form and we will reach out to schedule.
Contact usYour First Visit
What to expect
Your first appointment is a psychiatric evaluation lasting roughly 45 to 60 minutes. Your provider reviews your symptoms, medical and psychiatric history, medications, sleep, substance use, family history and goals. Together you will agree on a diagnosis where one applies and build a treatment plan, which may include medication, supportive therapy, labs or a referral for longer-term counseling.
Follow-up visits usually run 15 to 30 minutes and focus on how treatment is working, side effects, and adjustments. Most patients are seen every two to four weeks at first, then less often as things stabilize.
What to bring
- Photo ID and your insurance card
- A list of current medications, doses and supplements
- Names and contact details of other treating providers
- Any prior psychiatric records, testing or hospital discharge papers
- For patients under 18: a parent or legal guardian
- Questions you want answered — bring them written down
Office Policies
Good to know before you come in
Co-Payments
All co-payments are due at the time of your appointment.
Cancellations
Appointments cancelled with less than 24 hours' notice are subject to a $50 cancellation fee.
No-Shows
Missing an appointment—in person or virtual—is treated as a cancellation if you are more than 15 minutes late. The $50 fee applies.
Walk-In Appointments
Coming soon. Contact the office to join the waitlist and be the first to know when walk-in hours launch.
Minors
Patients under 18 must be accompanied by a parent or legal guardian for their first appointment.
Medication Management
All prescription requests and medication renewals require a scheduled appointment with a provider.
Hours
Office hours
| Monday | 2:00 PM – 8:00 PM |
|---|---|
| Tuesday | 2:00 PM – 8:00 PM |
| Wednesday | 2:00 PM – 8:00 PM |
| Thursday | 2:00 PM – 8:00 PM |
| Friday | 2:00 PM – 8:00 PM |
| Saturday | Closed |
| Sunday | Closed |
We are an outpatient practice and do not provide emergency services. In a crisis, call 911 or call or text 988 for the Suicide & Crisis Lifeline.
Answers
Appointment questions
Where is Stepping Stone Medical and Psychiatry located?
Our office is at 8080 Beckett Center Dr. #317, West Chester Township, OH 45069, in the Beckett Ridge area of Butler County — minutes from I-75 and convenient to Liberty Township, Mason, Fairfield, Hamilton and north Cincinnati. We also see patients anywhere in Ohio by secure telehealth.
How do I book an appointment?
Call 513-342-0853 during office hours, book online through our patient portal, or send a message through our contact form. New patients are typically scheduled within a week, and telehealth visits often have earlier availability.
What are your office hours?
The West Chester office is open Monday through Friday, 2:00 PM to 8:00 PM, and closed Saturday and Sunday. Evening appointments make it easier to be seen after work or school.
What ages do you treat?
We care for patients ages six and older, including children, adolescents, adults and older adults. Patients under 18 must be accompanied by a parent or legal guardian at the first appointment.
Do you accept insurance?
Yes. We accept most major insurance plans, including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare and Ohio Medicaid managed care plans, and we also welcome self-pay patients. Contact us with your member ID and we will verify your behavioral health benefits before your visit.
Do you offer telehealth in Ohio?
Yes. Secure video visits are available to anyone physically located in Ohio at the time of the appointment. Telehealth is used for evaluations, therapy, medication management and follow-ups.
What conditions do you treat?
We diagnose and treat anxiety, depression, bipolar disorder, ADHD, PTSD and trauma, schizophrenia and other psychotic disorders, mood disorders, substance use disorders, and Alzheimer's disease and dementia-related behavioral symptoms.
What happens at a first psychiatric evaluation?
Your first visit lasts about 45 to 60 minutes. Your provider reviews your symptoms, history, medications, medical conditions, family history and goals, then discusses possible diagnoses and builds a treatment plan with you. Bring a photo ID, insurance card and a list of current medications.
Do you prescribe and manage psychiatric medication?
Yes. Our providers prescribe and monitor psychiatric medications, adjust dosing, manage side effects and coordinate with your primary care physician. All prescription requests and renewals require a scheduled appointment.
What is your cancellation policy?
Appointments cancelled with less than 24 hours' notice, and arrivals more than 15 minutes late, are subject to a $50 fee. Co-payments are due at the time of the visit.
Is my information confidential?
Yes. All care is delivered under HIPAA protections. Our contact form is not a secure messaging channel, so please do not include private health information in it — call the office instead.
What should I do in a mental health emergency?
If you or someone else is in immediate danger, call 911. For urgent support, call or text 988 to reach the Suicide and Crisis Lifeline, available 24/7. Our office is not an emergency or crisis service.
Take the next step — care starts with one conversation
Same-week appointments are often available in West Chester or by secure telehealth anywhere in Ohio.